Frequently Asked Questions
What are you doing to keep guests safe in your park?
We have implemented significant social distancing guidelines in our park. More information can be found here.
Why venture to Adventure Parks?
Some of the many benefits of climbing at our adventure park is being outdoors in nature, participating in a healthy, sustainable exercise. TreeRunner Parks provide a break from social media and cell phones in a fresh. According to the EPA – an outdoor air environment that has 2 to 5 times less air pollution than indoor activities.
What Should I Wear At An Aerial Adventure Park?
Close-toed athletic type footwear is required at TreeRunner aerial parks. We recommend dressing for the weather. In warmer temperatures, we recommend loose-fitting clothing that fits under the harness to prevent any uncomfortable rubbing. In cooler temperatures, layers are best. It may be chilly when you start but you will warm up as you climb. We do climb and zip-line in the rain, so bring your rain gear! For safety reasons, long hair must be tied back. Please leave any scarves, capes, or dangling jewelry at home.
Is There Anything I Should Bring With Me?
We recommend bringing as little to the park as possible.
How Long Does An Aerial Adventure Course Take?
Allow four hours for Aerial Forest reservations, which includes time for checking in, harnessing, a safety briefing, and three hours of climbing. You might want to arrive about 15 minutes before your reservation to give yourself ample time to check in. On average, each trail takes about 30 to 45 minutes to complete, more time may be needed to complete longer and more difficult trails.
Are There Any Age Or Weight Restrictions?
In order to climb without adult supervision in the Aerial Forest, you must be at least 14 years old. Adult supervision is required for ages 13 years and younger. Kids as young as seven years old may climb in the Aerial Forest. There is a maximum weight limit of 265 pounds in the Aerial Forest in North Detroit.
Do I Need A Reservation?
Yes, reservations for TreeRunner parks are required.
Do I Need To Sign A Waiver?
Yes, all climbers and non-climbers are required to complete a waiver. Waivers remain valid for the entire calendar year.
The waiver link will be electronically sent to the group coordinator (the person making the reservation) once your reservation is completed. The waiver is reservation-specific and not available on the website.
What Happens If It Rains?
We do operate rain or shine, as our canopy of leaves provides adequate coverage in all but the heaviest of downpours. In the case of high winds, thunder, lightning, or heavy downpours, we will suspend climbing, monitor the conditions, and reopen the outdoor adventure park if possible. If inclement weather affects your climb we issue rain vouchers. If the weather is threatening the day of your climb, you are able to reschedule your reservation or we will issue you a voucher. We do not issue refunds.
What Is Your Cancellation Policy If We Cannot Make Our Climb Time?
We do not offer refunds for cancellations. We would be happy to reschedule your climb or issue a voucher for you to climb at a later date.
What Happens If I Show Up Late?
If you are running late for your reservation please call us. Depending on availability we will try to adjust your reservation time. You are always able to reschedule as long as it is not past your start time.
Are There Set Time Slots?
Our facilitations occur every 15 minutes. Visit our Hours & Schedule resource for our up-to-date hours of operation.
How Difficult Is It?
We offer multiple adventure trails varying in difficulty levels ranging from beginner to expert. Beginner trails require very little upper body strength and balance, while the more advanced trails are increasingly physically challenging.
We require climbers to complete a beginner trail before attempting an intermediate trail, an intermediate trail before attempting an advanced trail and complete an advanced trail before attempting expert trails. If you have any additional questions, don’t hesitate to reach out to us at your convenience!